Privacy policy

PRIVACY POLICY

Hi5Cats LLC

Last updated: February 7, 2026

MyHi5Cats operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). MyHi5Cats is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

Contact details including your name, billing address, shipping address, email address, and phone number (if provided).
Financial information including payment card information, transaction details, payment confirmation, and other payment details. Payment processing is handled by third-party payment processors.
Account information including username, password, preferences, and settings (if you create an account).
Transaction information including items you view, add to cart, purchase, return, exchange, or cancel, and past transactions.
Communications with us including information you include in communications with us, for example when sending customer support inquiries.
Device information including device, browser, network connection, IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you visit or use the Services, place an order, create an account, subscribe to communications, or contact us.
Automatically through the Services including from your device, through cookies and similar technologies.
From service providers who help us operate the Services and process information on our behalf (such as payment processors, fulfillment and shipping providers, analytics providers, and customer support tools).
From partners or other third parties where permitted by law, including marketing and advertising partners.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services including to process payments, fulfill orders, provide customer support, manage your account (if created), arrange shipping, facilitate returns where applicable, enable you to post reviews, and personalize your shopping experience.
Marketing and advertising including sending promotional communications if you opt in, and showing you ads on the Services or other websites that may relate to your interests.
Security and fraud prevention including authenticating accounts, detecting and preventing fraud or malicious activity, and securing our Services.
Communicating with you including sending transactional messages related to your orders, service updates, and responding to inquiries.
Legal reasons including compliance with law, responding to legal requests, enforcing our policies, and protecting our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

With Shopify, vendors, and service providers who perform services on our behalf (such as IT management, payment processing, analytics, customer support tools, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertising. Depending on your location, you may have the right to opt out of targeted advertising.
When you direct, request, or consent to our disclosure of certain information, such as to ship products or when using social media features or integrations.
With affiliates or within our corporate group, if applicable.
In connection with business transactions such as a merger, acquisition, or bankruptcy.
For legal compliance and protection including responding to subpoenas or lawful requests, enforcing policies, and protecting the Services, our rights, and the rights of users or others.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

To help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes, including responding to requests to exercise certain rights relating to that processing.

To learn more, you can visit Shopify’s consumer privacy information and privacy portal.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of those third-party sites.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee complete security. Any information you send may not be secure while in transit, so we recommend you do not use unsecured channels to share sensitive information.

We retain personal information as long as necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include:

Right to access / know what personal information we have about you.
Right to delete personal information we maintain about you.
Right to correct inaccurate personal information.
Right of portability to receive a copy of your information.
Right to opt out of certain processing, including targeted advertising where applicable.
Managing communication preferences you may opt out of marketing emails at any time using the unsubscribe link. You may still receive non-promotional emails about orders or account activity.

You may exercise these rights by contacting us at hi5cats09042025@gmail.com. We may need to verify your identity before responding, as permitted by law. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about how we process your personal information, please contact us at hi5cats09042025@gmail.com. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses, unless the transfer is to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the revised policy, update the “Last updated” date, and provide notice as required by law.